1. Introduction

Family Zone Limited is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard information when you use Family Zone.

We are registered in England and Wales with company number 10811218. Our registered office is 1st Floor 124 Cleveland Street, London, United Kingdom, W1T 6PG.

2. Data Controller

If you have questions about this policy or our data practices, contact us at privacy@familyzone.ai.

3. Information We Collect

Account information such as name, email, password, and profile image.
Family information such as household members, relationships, and roles.
Content such as events, tasks, notes, shopping lists, meals, files, and chat messages.
Technical data such as device type, browser, IP address, usage logs, and cookies.
Third-party data from connected calendars, social sign-in, and approved email integrations.

4. How We Use Information

To provide and maintain the service.
To process subscriptions and transactions.
To send reminders, notifications, and important service updates.
To power AI features such as Zoe, meal planning, and email intelligence.
To improve security, detect abuse, and personalize the experience.

5. Legal Basis

Contract for core service delivery.
Consent for optional marketing and AI-related processing where required.
Legitimate interests for fraud prevention, product improvement, and security.
Legal obligation where applicable law requires retention or disclosure.

6. Data Sharing

We may share data with family members you choose to share with, service providers such as Azure-hosted infrastructure, payment providers, and AI sub-processors. We do not sell personal data for advertising.

7. Your Rights

Access your personal data.
Correct inaccurate information.
Request deletion.
Restrict or object to certain processing.
Receive a portable export where applicable.
Withdraw consent at any time.

8. Retention

We retain account data while your account is active and delete or anonymize information after deletion according to legal and operational retention requirements.

9. Children

Parents can create child profiles. We do not knowingly collect information from children under 13 without parental involvement or consent.

10. Security

TLS encryption in transit.
Encryption at rest.
Access controls and monitoring.
Regular security reviews and incident response procedures.

11. Contact Us

For privacy questions, email privacy@familyzone.ai or write to 1st Floor 124 Cleveland Street, London, United Kingdom, W1T 6PG.

Privacy Policy