1. Introduction

Family Zone Limited ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Family Zone application and website (collectively, the "Service").

We are registered in England and Wales with company number[INSERT NUMBER]. Our registered office is at 1st Floor 124 Cleveland Street, London, United Kingdom, W1T 6PG.

2. Data Controller

Family Zone Limited is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@familyzone.ai.

3. Information We Collect

3.1 Information You Provide

Account Information: Name, email address, password, profile picture
Family Information: Family member names, relationships, roles
Content: Calendar events, tasks, notes, shopping lists, meal plans, photos, documents
Communications: Chat messages, support requests
Payment Information: Billing details (processed securely by our payment provider)

3.2 Information Collected Automatically

Device Information: Device type, operating system, browser type
Usage Data: Features used, time spent, interactions
Log Data: IP address, access times, error logs
Cookies: See our Cookie Policy for details

3.3 Information from Third Parties

Calendar Sync: Events from connected Google, Microsoft, or Apple calendars
Email Intelligence: Email content analysis (with your explicit consent)
Social Login: Profile information if you sign up via Google or Apple

4. How We Use Your Information

We use your information to:

Provide and maintain the Service
Process your transactions and subscriptions
Send you notifications and reminders you've requested
Provide AI-powered features (meal planning, Zoe assistant, email intelligence)
Improve and personalize your experience
Respond to your support requests
Send important updates about the Service
Detect and prevent fraud or abuse

5. Legal Basis for Processing (GDPR)

Under the UK GDPR and EU GDPR, we process your data based on:

Contract: To provide the Service you've signed up for
Consent: For email intelligence, marketing communications, analytics cookies
Legitimate Interests: To improve our Service, prevent fraud, and ensure security
Legal Obligation: To comply with applicable laws

6. Data Sharing

We may share your information with:

Family Members: Content you choose to share within your family
Service Providers: Cloud hosting (Microsoft Azure), payment processing, email delivery
AI Providers: Azure OpenAI for AI features (data processed securely)
Legal Requirements: If required by law or to protect our rights

We do NOT sell your personal data to third parties for advertising purposes.

7. International Data Transfers

Your data may be processed in countries outside the UK/EEA. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK ICO and European Commission.

8. Data Retention

We retain your data for as long as your account is active. After account deletion:

Personal data is deleted within 30 days
Anonymized analytics may be retained indefinitely
Legal/compliance data is retained as required by law

9. Your Rights

Under GDPR, you have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate data
Erasure: Request deletion of your data
Restriction: Limit how we use your data
Portability: Receive your data in a portable format
Objection: Object to certain processing activities
Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@familyzone.ai.

10. Children's Privacy

Family Zone allows parents to add child profiles. Child accounts have restricted features and their data is controlled by parents. We do not knowingly collect data from children under 13 without parental consent.

11. Security

We implement industry-standard security measures including:

256-bit TLS encryption in transit
AES-256 encryption at rest
Regular security audits
Access controls and monitoring

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance.

13. Contact Us

For privacy-related inquiries:

Email: privacy@familyzone.ai
Address: 1st Floor 124 Cleveland Street, London, United Kingdom, W1T 6PG

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.